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Enterprise and Contact Centers Market |
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NICE is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers and the enterprise. NICE solutions are designed to help organizations simplify their complex environment and focus on those actions that generate business impact. They allow organizations to take action at the right time, provide insight into customer and market dynamics and enable proactive business management. NICE interaction analytics, powered by a multi-dimensional solution and incorporating the broadest range of speech technologies and applications, help customers identify specific customer interactions and analyze their content. NICE provides cost-effective solutions that operate in VoIP, hybrid, and TDM environments for maximum flexibility and reliability. |
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Enterprise << Download Brochure |
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NICE is the market leader in providing Insight from InteractionsTM to enterprises around the world. With NICE SmartCenter?, NICE's solution for managing contact centers and driving business performance, contact centers gain a single view of their business, improve efficiency, effectiveness and quality of service, and better align their objectives with the enterprise. |
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NICE SmartCenter builds upon the success of NICE Perform? by expanding significantly the offering and leveraging the synergies with IEX? TotalView? and Performix?. |
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NICE SmartCenter is designed to enable organizations to run their contact centers in a right-time, insightful and proactive manner, offering a set of advanced capabilities that provide a holistic view of contact center operations and business insight into market and customer dynamics. These capabilities are unified within a state-of-the-art Service Oriented Architecture (SOA) based framework, and implemented using a field-proven, structured methodology that lets organizations align people, processes, and technologies around their business strategy, and achieve a quantifiable ROI in record time. |
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Business users and executives across all industries can now benefit from the synergy between the entire spectrum of NICE SmartCenter best-in-class solutions - quality, workforce and performance management, interaction analytics, compliance, coaching, and customer feedback.
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Contact Centers << Download Brochure |
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Every day, millions of vital business interactions take place around the world, as contact centers interact with the organization's clients and customers over the phone, via emails, chat and instant messaging. In this complex environment, the ongoing challenge is how to extract the value hidden within unstructured multimedia interactions and provide decision-makers with the necessary insights into their marketplace and customer base. The contact center is ideally placed to help them improve business processes, enhance sales effectiveness and increase productivity. |
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| NICE SmartCenter? enables contact centers to meet these challenges. |
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Building upon the advanced capabilities and synergies of NICE Perform?, IEX? TotalView? and Performix?, NICE SmartCenter provides the first truly holistic solution for the contact center, addressing the needs of stakeholders in the center and the enterprise, and meeting the full spectrum of business issues from strategic to operational. Among a range of key business benefits, organizations are able to share best practices, gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes, increase customer retention, and much more. |
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The NICE SmartCenter leverages existing investments with an open Service Oriented Architecture (SOA) based framework that allows contact centers to benefit from the synergy between the NICE SmartCenter best-in-class solutions. |
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| Financial << Download Brochure |
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NICE solutions lead in the finance sector, serving more than 75 of the Fortune 100 companies and the world's top 10 banks, thousands of financial institutions, and most of the trading floors around the world. |
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NICE provides a range of leading solutions for recording, monitoring, and managing financial enterprise's interactions, together with an advanced compliance technology that helps banks and others reduce the inevitable risk involved in protecting and defending financial information. |
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The NICE Perform Compliance Suite is an innovative, robust, flexible, mission-critical solution for enterprises exposed to risk as a part of their financial activities. With the NICE Perform Compliance Suite, for the first time, interaction analytics addresses the key challenges in regulatory compliance and corporate governance, such as preventing inside trading breaches, ensuring Best Execution, and detecting irregularities during blackout periods. The NICE Perform Compliance Suite offers:
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 Easy introduction of ad-hoc compliance policies thanks to flexible, modular, rule-based platform. - Pro-active compliance approach using voice interactions, based on pioneering technology.
- Innovative audio search capabilities to enable discovery and investigation process.
- Improved enforcement of compliance and regulations by using new, structured sources of information.
Complete integration with transactional-based compliance solutions which enhances overall compliance.
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Solutions that help to discourage fraud and improve fraud detection rates. |
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Others Solutions << Download Brochure |
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Learn more about NICE's solutions for the contact center and enterprise: |
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- NICE Solutions for Interaction Analytics
- NICE Solutions for Quality Monitoring
- NICE Solutions for Workforce Management (WFM)
- NICE Solutions for Performance Management
- NICE Solutions for Small and Medium Businesses (SMB)
NICE Solutions for Corporate and Investment Banking
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ABOUT NICE |
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NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions TM, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Advanced interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE brings the power of Insight from Interactions to IP contact centers, branches, and command and control centers. NICE's solutions are changing the way organizations make decisions, enabling them to proactively improve business and operational performance and address security threats. NICE has over 24,000 customers in 100 countries, including over 85 of the Fortune 100 companies. |
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* Chevalier Network Solutions Thai Limited: Authorized Distributor in Thailand (NICE - Silver Partner) |
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