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| Orchestra™ Unified Messaging System |
UMS, a comprehensive unified messaging system that integrates voicemail, email server, fax server, web interface, interactive voice response and desktop messenger into a powerful. |
UMS integrated to meet the needs of the largest corporations, as well as small offices that desire an effective message automation system. |
Benefits:
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Increased Revenue
Reduced Cost
Increase Customer Service |
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| Orchestra™ Call Centre (ACD) |
Orchestra™ ACD gives you a powerful Call Distribution on any PABX, Centrex and even across multiple PABXs! With Integrated Agent Phone Module, you get a headset, voice recording, agent real-time call-monitoring and even video conference between manager and agents! Exciting add-on modules like Call Back, Voice Recording Server, Ensemble suites including CRM and Outbound modules |
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| Single system provide cost-savings and easy management. The major differentiator of this product is that can setup as many agents on the network. |
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| Orchestra™ Voicemail-to-Email Router (VTER) |
| A powerful, easy-to-use system that quickly implements a professional voicemail to email router, auto-attendant and voicemail system into your telecommunication system. |
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Automated Attendant Service: VTER-Auto Attendant greets your customers professionally and courteously, leaving them with a positive impression about your organization. With voice prompts, callers will be guided through the system in a friendly and timely manner. The Auto Attendant can handle multiple incoming calls simultaneously, transfer calls and deliver calls to proper extension. |
Voice Mail Service: VTER’s voice mail service provides messaging facility for every individual while they are away or busy. Multiple options can be turned on or off to accommodate organizational or individual needs. |
It is designed to ensure the continuous flow of communication leaving no calls unattended. The system also allows you to leave messages for fellow employees, send out a single message to a group of employees, and redirect messages to others on the system. |
Benefits:
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Cuts Costs
Forward as email
Used as “Voice Reference” in an email
Fast Forward and Volume Control
Save Hard disk
Reduce Costs of Training |
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