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Connecting To IP Communications |
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Toshiba offers many innovative features including:
IP Communications
Converged Solution
Mobility
Video Communications Solution
Call Center Solutions
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Simply and Cost Efficiency
In today's business world, emphasis on information has never been greater. The issue to address is how to gain access to information without compromising on the bottom line. Toshiba is the trusted name to deliver IP Communication solution, with its Strata CIX Systems.
IP Communication or IP Telephony is simply the transport of telephone calls over the Internet. The main driver of its evolution in the telecommunication world is its cost savings. By routing long distance calls over Internet, end-users can leverage on the flat Internet rating instead of the usage-based PSTN rating.
Toshiba IPT2000 Series
Toshiba IPT2000 Series offers a wide range of functionality that caters to the needs of IP communications.
 Extends full telephone system functionality to any location via Internet. - Full Duplex Speaker Phone and Integrated OCA.
- Selection of 10-button or 20-button LCD IP Speakerphone to cater for different needs.
Provision of 8-button Large LCD IP Speakerphone for key user.
Toshiba Soft IPT
Strata CIX maximizes customers' Wireless Local Area Network (WLAN) to deliver cost effective mobility solution.
Toshiba Soft IPT is an IP Telephony client that works with a wired or wireless laptop or desktop PC and pocket PCs.
- Works with Windows XP Professional and Windows 2000.
Operates like a Toshiba Digital Telephone with the same functionally and can be connected to CIX via Intranet, Internet or Wireless.
With SoftIPT installed on wireless laptop or pocket PCs, user enjoy true mobility with the same functionality of desktop telephone.
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IP Enabled Solution
In today's enterprise business, Telecommunications industry is undergoing a profound shift as it migrates from circuit switching to IP based switching. Voice over IP communications fundamentally changed the way the world conducts economic and business practices, runs governments and engages people. It does extend your business processes, bring you closer to the customer and dramatically cut the cost of document production and delivery. Toshiba's Strata CIX solutions provide scalability of large-scale enterprise with 128 nodes supporting up to 560 IP endpoints on a single communications network.
New IP Gateway (LIPU)
The "LIPU" IP interface card works in conjunction with the Strata CIX system to provide IP processing capabilities that includes peer-to-peer IP telephone communication and "IP StrataNet" Multi-system networking.
Peer-to-Peer communication enabling IPT telephones to "communicate" to each other directly and rely less on system resources.
Key features
- Provides 16 IPT telephone circuits per card.
- Provides Enhanced version of MEGAO+ for Voice over IP.
- Supports SIP telephones.*
Supports Network Address Translation (NAT).
* SIP telephones - Toshiba recommends Uniden SIP Phone.
The strata CIX is SIP enabled, and can deliver all the system features to any users using advanced version MEGACO (Media Gateway Control) protocol. This module design can be deployed as a pure IP platform or a converged solution integrated with Strata CIX system.
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IP Solution
Toshiba IP solutions bring your business to life and make it easier than you may think. Unlike many competitive IP systems, Strata CIX can be TDM (Time Division Multiplex) enabled, giving users a choice of running a pure IP system or a mix of IP and digital TDM. This allows users to choose how they will maximize their systems and migrating existing equipment. Because it supports open standards, Strata CIX also works with standards-based SIP telephones. Strata CIX provides the ability to go anywhere and do anything while staying connected to your communications and messaging system. It is exceptionally easy and remarkably cost-effective solution that makes the most of your current resources. Adding mobility to Strata CIX system creates new opportunities for companies and further enriches the daily lives of people.
Key features
- Toshiba gives you the power to stay connected using wireless IP telephones and softphone clients that run on your laptops, tablet PCs or Pocket PCs via your wireless local area network (WLAN).
You can roam anywhere your WLAN goes and maintain voice and data functionality.
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Video Communication Solution |
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Today's globalization, more and more people have easy access to videoconferencing system, that facilitates worldwide video, audio communication and data collaboration across the Internet. Toshiba Strata VCS* provides affordable point-to-point (P2P) video communications and collaboration (desktop and applications sharing) capabilities. Using voice extensions, video can seamlessly be added to telephone conversations. A number of default settings (on, off, communication rate and window size for video) can be configured to meet the individual user's needs.
Key features
- Integration - Strata VCS* is fully integrated with Strata CIX systems and easily extends the user's Multi-media experience, including video and data sharing with the Strata VCS* client running on WindowsTM XP.
- Video - Friendly and easy-to-use interface allows participants to set up video communications to see, hear and interact with each other.
- Collaboration - Participants can use voice, share and collaborate with their desktop applications or documents at anytime and anywhere.
Phone - Users can establish videoconferencing using IP, DKT and Softphone to streamline their business operation.
Toshiba Strata VCS* provides the scalability of total solutions to meet your customers' needs through the existing TCP/IP or StrataNet* Network. The videoconferencing's calls can be varied in send and receive bandwidth from 128kps to 1.5Mbps depending on the video frame rate and the quality of the image. Toshiba videoconference system is designed to take the complexity solution, reduces costs and provides a more dynamic means for personal and business communications.
* Strata VCS - Launched and available only in certain countries.
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Call Center Solution |
Call center consists of the telephone system integrated with PC Server based software vis LAN that enables optimum performance of agents and their supervisors. OAISYS is a suite of software comunication applications designed to provide Business Productivity, Contact Center and Recording solution for Toshiba Strata CIX. OAISYS is intergrated with Strata CIX at core level which provides advancedcommunication features that are not available with the generic plug and play products. Together, Toshiba and OAISYS provide a comprehensive and proven solution that improves the way you communication to the world.
Key features
- Modular design of "Plug-In" applications for Total Solution.
- Scalable design from 2 to 96 Voice Assistant ports.
- Operates on a standard TCP/ IP architectural.
Easy to set up / maintain and is a proven technology.
OAISYS modular design allows users to choose applications that best suit their communiaction needs today while allowing the system to change and grow together with the company.
Key Features
1.Intelligent Call Routing:Automates communication by routing the call to a destination based on caller information and by integrating with the company's customer database.
2.Interactive Voice Response Automation of the routine element in daily conversations, reduce both the number of calls to be answered by an employee as well as the holding time.
3.Screen Pops Integrates with many leading Customer Relationship Management (CRM) application to provide user with caller information on their screen as the call arrives.
4.Reporting and Monitoring Provides real time monitoring and reporting functions which help companies to make justified decision.
Companies would be able to handle more calls, reduce communication errors and decrease cost. With this application, companies can enhance customer service, making sure all calls are attended timely and not losing any potential business opportunity.
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