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Connecting with IP Communications |
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Toshiba offers many innovative features including:
IP Communications
Universal Call Distribution
Strata CIX IP Attendant Console
My PhoneManager
Caller Number Display
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Simply and Cost Efficiency
In today's business world, emphasis on information has never been greater. The issue to address is how to gain access to information without compromising on the bottom line. Toshiba is the trusted name to deliver IP Communication solution, with its Strata CIX Systems.
IP Communication or IP Telephony is simply the transport of telephone calls over the Internet. The main driver of its evolution in the telecommunication world is its cost savings. By routing long distance calls over Internet, end-users can leverage on the flat Internet rating instead of the usage-based PSTN rating.
Toshiba IPT2000 Series
Toshiba IPT2000 Series offers a wide range of functionality that caters to the needs of IP communications.
Toshiba Soft IPT
Strata CIX maximizes customers' Wireless Local Area Network (WLAN) to deliver cost effective mobility solution.
Toshiba Soft IPT is an IP Telephony client that works with a wired or wireless laptop or desktop PC and pocket PCs.
 Works with Windows XP Professional and Windows 2000.
Operates like a Toshiba Digital Telephone with the same functionally and can be connected to CIX via Intranet, Internet or Wireless.
With SoftIPT installed on wireless laptop or pocket PCs, user enjoy true mobility with the same functionality of desktop telephone.
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Universal Call Distribution |
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Strata CIX system is equipped with a built-in UCD, which provides call flow to distribute calls more efficiently for your customers that have different needs and processes. UCD delivers an intelligent service based on the simplified Distributed Hunt feature that supports 560 agents. It allows all the extensions to be ready and establish for call handling, enabling efficient utilization of your customer service resources. Incomings calls are answered by Auto attendant or directly routed to the UCD. If the agents are busy, the incoming calls can be routed to the next available agent on a per-group basis.
Universal Call Distribution (UCD) presents many benefits for organizations that maximizing productivity and assuring quick, efficient call handling. They have become an integral part of an organization's strategy to provide efficient, flexible self-service transactions to all prospects and customers.
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Strata CIX IP Attendant Console |
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Processing incoming calls with speed, efficiency and accuracy is critical for businesses with high call traffic volumes. The CIX IP Attendant Console makes it possible and simple to provide cost-efficient solution for any small to medium-sized businesses. It is designed to streamline your operations and increase staff productivity by leveraging the converged VoIP. It takes productivity to a new level by allowing the operators to work, see, hear and interact remotely.
With a full range of IP telephone models, 8, 10, and 20 programmable button speakerphones, you can outfit your team with exactly the equipment they need, while networking them all on a single CIX system.
Strata CIX system enables you to seamlessly integrate up to four consoles, dramatically increasing your call handling capabilities by automatically distributing incoming calls load to multiple attendants.
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My PhoneManager |
Toshiba new personal administration tool, My PhoneManager gives individual user the ability to program various features on their telephone through PC's web browser. This gives users more control and reduces your system administrators workload.
Key features
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Caller Number Display |
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Caller Number Display provided identifying the originating party of a public network call. The name and telephone number of the calling party displays on the ringing telephone's LCD. Incoming calls with Caller ID or Automatic Number Identification (ANI) information may be optionally recorded into a rolling list for individual stations. Station users with LCD displays can access this list to select and redial these calls. Caller ID service from the carrier must be subscribed on analog CO lines or IDA-P Lines in order to receive calling number and name into the Strata system.
Caller ID lists can include the number, name (if provided), time and dated of the call, and status of the call (answered, abandoned, or redirected). Digital stations are assigned memory for creating the Call History. |
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