1. Response Time within 4 Hours for System Failures.

2. Maintenance Service Commitment:

• System Down Time Less Than 4 Hours for Bangkok Area
• System Down Time Less Than 24 Hours for Up-Country

3. On-Site Standby after Installation Process Complete

4. Repairing and Replacing the Defective Hardware

5. Preventive Maintenance: a routine maintenance service of the Avaya Solution to achieve technical standards

• Every 2 Months for Bangkok Area
• Every 3 Months for Up-Country

6. Technical Support from AVAYA-COE Singapore and AVAYA Laboratory in USA

7. With more than 35 Technicians, Engineers and Technicial Support Staff.

8. With more than 60 Certificates in Specialist and Expert Level from AVAYA University.